AskMarshal is a fully managed feedback and insight service. We help you ask the right customers and prospects the right questions, analyse what they tell you, and show you what to change to improve sales, retention and customer experience.
Reach the right people at the right time. AskMarshal systematically collects direct feedback from the audiences that matter most to your bottom line: Customers, Lost Prospects, Former Customers, Website Visitors, and Partners & Resellers.
Go beyond generic scores. We analyse responses to uncover the root causes behind buyer decisions and pinpoint exactly where friction occurs. Learn why people buy, why people do not buy, why customers leave, what they value most, and what must improve.
Stop guessing what to fix. AskMarshal turns complex answers into practical, targeted recommendations your team can execute immediately. Outcomes include Increased Sales Conversion, Reduced Churn, Clearer Value Proposition, Better Customer Experience, and Operational Priority Alignment.
Your direct feedback is powerful on its own, but you can also upload relevant data from your customer service desk or Live Chat transcripts as optional additional data. AskMarshal's AI analyses it alongside your survey results for a deeper understanding.
Invite customers to share an honest experience on platforms like Google Reviews or Trustpilot, while using critical feedback to resolve problems internally without suppressing anyone's opportunity to review publicly.
Customer feedback supports fair outcomes by surfacing weak outcomes, value concerns, and safety risks. Capture what people understood at critical moments to build useful evidence for internal investigation.
Pricing · Customer feedback software · Customer research · Survey alternative · Feedback campaigns