# AskMarshal

AskMarshal is a customer-intelligence and action system for small and medium-sized businesses. It turns focused feedback from customers and prospects into practical evidence about lost sales, customer risk, priorities, reputation, and business improvement.

## The AskMarshal promise

Stop Losing Sales Without Knowing Why. AskMarshal helps marketing and sales teams understand why prospects walk away, what customers value and what to fix first — using direct buyer feedback alongside the data already in your CRM and Live Chat Transcripts.

Your CRM Shows What Happened. Your Buyers Can Tell You Why.

## What AskMarshal does

AskMarshal is not a one-off survey tool. It creates a continuous stream of useful customer and prospect feedback that businesses can use to improve their products, services, marketing, sales process, and customer experience.

Businesses use AskMarshal to:
- Find out why customers chose them (won business)
- Understand why prospects did not buy (lost sales research)
- Collect satisfaction and experience feedback from active customers
- Learn why customers leave (churn research)
- Collect post-purchase feedback
- Give website visitors a way to share general feedback

## Go beyond survey answers

 Survey responses tell you what customers think when you ask them. Businesses can also upload relevant data from their customer service desk, Live Chat Transcripts, or other important customer files and records they already have. AskMarshal's AI includes that information in the analysis alongside survey results, helping reveal patterns across customer conversations, complaints, buying decisions, and the wider experience.

## Delivery methods

AskMarshal feedback requests can be delivered through websites, WhatsApp, email signatures, email campaigns, newsletters, QR codes, invoices, statements, quotes, proposals, order confirmations, receipts, delivery notes, packaging, product inserts, social media, SMS, appointments, support tickets, CRM workflows, events, kiosks, customer portals, apps, phone calls and more. Build feedback into the touchpoints your customers already use instead of treating it as an occasional campaign.

## How it works

1. The business decides what it needs to learn (for example, why it is losing sales)
2. AskMarshal helps create focused feedback questions
3. The business shares a feedback link via email, website, invoice, WhatsApp, or other communications
4. Responses are collected and displayed in a centralised dashboard
5. The business uses the insights to make improvements and continues collecting feedback

AskMarshal sets up the system with the client — it is not a DIY platform. Setup assistance is included with every plan.

## Who it is for

AskMarshal is designed for business owners, sales and marketing teams, and customer experience managers at small and medium-sized businesses who want an affordable, practical way to understand their customers and prospects better.

## Pricing

Plans start at $29 per month. Three plans are available:
- Growth: $29/month — unlimited feedback surveys and 100 completed feedback responses per month
- Business: $99/month — unlimited feedback surveys and 500 completed feedback responses per month
- Enterprise: custom pricing for a fully managed, done-for-you feedback service

Professional Setup is available for Growth and Business for a $149 once-off fee. It can be waived during promotions. Enterprise setup and implementation are included in its custom proposal.

A feedback response is counted only when someone completes and submits a valid response.

## Key differentiators

- Ongoing, not one-off: AskMarshal is designed for continual feedback, not a single survey campaign
- Guided setup: AskMarshal sets the system up with the client and helps create effective questions
- Multi-stage: feedback can be collected at every stage of the customer journey
- Affordable: starting at $29 per month with 24-hour support included

## Website

https://ask.chatmarshal.com

## Contact

https://ask.chatmarshal.com/signup